Privacy Policy

1. Introduction

UPSC CMS PYQ ("we," "our," or "us") values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.

2. Information We Collect

2.1 Personal Data

We may collect the following personal information:

• Account Information: Name, email address, username, password, and profile picture when you register for an account.
• Contact Information: Email address, phone number, and other details if you contact us for support or other inquiries.
• Payment Information: Payment method details, billing address, and transaction history when you purchase a subscription.
• Educational Information: Academic background, study preferences, and performance data to personalize your learning experience.

2.2 Usage Data

We automatically collect certain information when you access our website, including:

• IP address and device information
• Browser type and version
• Pages visited and time spent on those pages
• Date and time of access
• Referring websites or sources
• User activity and interactions with our content

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing Services: To create and manage your account, deliver the features you request, and optimize your learning experience.
• Analytics and Improvement: To analyze usage patterns, identify trends, and enhance our educational content and platform functionality.
• Communication: To respond to your inquiries, provide customer support, and send important updates about your account or our services.
• Marketing: To inform you about new features, promotions, or relevant educational resources that may interest you (with your consent where required).
• Security: To protect our platform, detect fraud, and prevent unauthorized access to user accounts.
• Legal Compliance: To comply with applicable laws, regulations, or legal processes.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

We use the following types of cookies:

• Essential Cookies: Necessary for the website to function properly and to enable core features.
• Analytics Cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously.
• Functional Cookies: Enable enhanced functionality and personalization, such as remembering your preferences.
• Performance Cookies: Collect information about how visitors use our website to improve its performance and usability.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

5. Data Sharing and Disclosure

We may share your personal information in the following situations:

• Service Providers: We may share your information with third-party vendors, service providers, and contractors who perform services for us or on our behalf.
• Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• Legal Obligations: If required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
• With Your Consent: We may disclose your personal information for any other purpose with your consent.

We do not sell your personal information to third parties.

6. Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure.

Our security measures include:

• Encryption of sensitive information
• Secure user authentication processes
• Regular security assessments and updates
• Access controls and authorization protocols
• Data backup and recovery procedures

While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

7. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

If you request deletion of your account, we will delete your personal information within 30 days, except for information that we are required to retain for legal or legitimate business purposes.

8. Your Data Protection Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

• Access: You have the right to request copies of your personal data.
• Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Erasure: You have the right to request that we erase your personal data, under certain conditions.
• Restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• Object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• Data portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

9. Children's Privacy

Our service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we can take necessary actions.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: privacy@upscmspyq.com